Shuffle withdrawal pending guide
Use this troubleshooting page if your withdrawal on Shuffle remains pending.
Most common pending causes
- Eligibility issue tied to restricted territories.
- Address/network mismatch in request parameters.
- Temporary queue load on platform operations.
First checks (5-10 minutes)
- 1Confirm territory eligibility for your account flow.
- 2Revalidate wallet address, token, and network route.
- 3Check official policy/help pages for updates.
Support packet to prepare
- Request timestamp, amount, and account context.
- Wallet destination details and network selection.
- Screenshots of pending status and system messages.
What to avoid
- Switching routes without support confirmation.
- Submitting incomplete evidence to support.
- Ignoring territory restriction updates.
FAQ
Yes. Territory checks can affect eligibility and payout processing.
Start with eligibility, wallet/network consistency, and current platform policy notes.
Escalate after quick checks are complete and normal network delay is exceeded.
Sources and references
Need the full payout framework?
Use the complete withdrawal guide to prevent future pending issues before scaling volume.